Terms & Conditions

About these terms

These terms govern your use of smirklabs.com and, together with any written proposal or statement of work, the services provided by Smirk Labs (“SmirkLabs”, “we”, “us”), a digital systems studio based in Bengaluru, Karnataka, India. By engaging us or using this site, you agree to them.

Our services

SmirkLabs provides professional design and technology services, including positioning, website design and development, product and UX design, and growth systems. Every engagement is custom: the exact deliverables, timeline and fees are defined in a written proposal or statement of work agreed with you before work begins. That document, plus these terms, forms the agreement between us.

Fees & payment

• Fees are quoted per engagement and stated in the proposal, exclusive of applicable taxes (such as GST) unless stated otherwise.
• Engagements are typically billed as an advance to commence work, with the balance tied to agreed milestones or completion.
• Invoices are payable within the period stated on the invoice. Work may be paused if payments fall materially overdue.
• Online payments, where offered, are processed by a licensed third-party payment gateway. We never see or store your payment instrument details.

Client responsibilities

Good work needs both sides. You agree to provide the content, brand assets, access and approvals we reasonably need, and to give feedback within agreed windows. Delays in inputs or approvals may extend the timeline. You confirm that any materials you supply are yours to use and do not infringe anyone's rights.

Revisions & scope changes

Each proposal states the rounds of revision it includes. Requests beyond the agreed scope — new pages, new features, new directions — are welcome, but are estimated and billed separately as a change to scope, agreed in writing before we take them up.

Intellectual property

On receipt of full payment, ownership of the final deliverables created for you under the engagement transfers to you. We retain ownership of our pre-existing tools, frameworks and know-how, and of concepts not selected as final. Third-party components (fonts, stock assets, open-source software, platform subscriptions) remain governed by their own licenses. Unless you ask us not to in writing, we may show the work in our portfolio and case studies.

Confidentiality

Each side agrees to keep the other's non-public business information confidential and to use it only for the engagement. This survives the end of the engagement.

Warranties & liability

We perform our services with professional skill and care. Beyond what is stated in the proposal, services are provided “as is”, and we do not guarantee specific business outcomes such as traffic, rankings or revenue. To the maximum extent permitted by law, our total liability under an engagement is limited to the fees you paid for that engagement, and neither side is liable for indirect or consequential losses.

Termination

Either side may end an engagement with written notice. On termination, fees for work completed up to the notice date become payable, as described in our Refund & Cancellation Policy. Sections on payment, IP, confidentiality and liability survive termination.

Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute — though we would much rather resolve any issue over a conversation first.